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What we do

About us

Suffolk User Forum (SUF) is an independent mental health user led involvement, peer support and advocacy organisation. Listening and giving people a voice is central to our work. Our support is designed around people’s individual needs, choices, and what matters to them. We promote the mentoring value of lived experience through meaningful coproduction and intervention-based support.

We provide

Advocacy Together – helping people at a time of mental health crisis to have their voice heard through inpatient mental health, non-statutory, peer-led advocacy, and support for self-advocacy.

Healthy Together peer support – helping people living with severe mental illness (SMI) through peer support to achieve personal identified healthcare goals following annual SMI health checks.

Peer telephone support – providing support to increase people’s mental health and wellbeing, building self-confidence and resilience, promoting connection, communities and reducing isolation.

Making our Voice Count – gathering people’s feedback and enabling an active user voice in the commissioning and delivery of mental health services, facilitating coproduction, and influencing decision making, valuing lived experience as an essential resource for service improvement.

This is achieved through our engagement and advocacy work, which alongside supporting people, prioritises the gathering and recording of people’s experiences of services. By connecting areas of individual feedback together, we draw together key themes and emerging trends in mental health experience. These are reported regularly in the SUF publication titled ‘Making our Voice Count’ which is presented to providers, commissioners and to strategic partners, to influence decision making and to promote coproduction, so that providers and commissioners can understand and actively respond to the current lived experience of people with mental health and emotional wellbeing needs.

Coproduction for suicide prevention – enabling the lived experience of suicidal feelings and bereavement by suicide to influence strategic plans and practice for suicide prevention and support. By promoting the coproduced crisis care model LISTEN and #kindesscounts promotional campaign, we are changing the language for suicide prevention, building partnerships and support networks.

Signposting for support – providing information to navigate and access mental health and community support networks, helping people get the support they need, when they need it.

Support and information during COVID19, including Questions and Answers about services and support during the pandemic

Five Ways to Wellbeing – building emotional resilience and wellbeing for improved connection with self, others, and people’s communities, reducing social isolation.

Workshops exploring recovery and living well.

Our Funding

We receive core funding from the Mental Health Pooled Fund, to be a strategic partner with Suffolk County Council and NHS commissioners to ensure that the voices of people with mental health and wellbeing needs are at the heart of service planning, delivery, improvements and commissioning.

We are funded through Suffolk County Council for our inpatient peer advocacy.

We also receive funding from NHS commissioners for our Healthy Together Project.