SUF is actively supporting the LISTEN campaign as a tool and guide that can enable people working with those in emotional distress and mental health crisis.
Service users and clinicians in East Suffolk Norfolk and Suffolk Foundation Trust (NSFT) joined forces to create a suite of new resources to further improve the care available to people in crisis.
The ‘Listen’ project has seen people with first-hand experience of services work alongside clinical staff to develop posters and badges which act as a reminder for anyone working with someone in a high state of distress.
They carry the acronym:
Listen and look
Involve and inform
Time and availability
Empathise, encourage and evaluate
Next steps in treatment
A new crisis planning document has also been created, and brings together a wide range of information about each individual and their care needs and medication, as well as their preferences around interventions. It also gives them the chance to share other information, such as financial details and who they would like to look after their pets in a crisis.
The badges and posters have been shared with teams across the Trust, while credit card-sized reminders carrying the acronym are also being handed out to all staff during inductions.
The tools have been developed as part of an ongoing drive to involve local people in the design of mental health services and place them at the heart of the care they receive.
Please feel free to download the poster and share it across your organisation if you think it might be useful for the people you work with.
Click on the link below to down load a PDF version of this poster;
The LISTEN campaign is an excellent example of co-production between service users, carers and staff working in partnership with staff from East Suffolk Norfolk and Suffolk foundation Trust.