Right Care, Right Person

Your Police Your Say

The Police and Crime Commissioner, Tim Passmore and Chief Constable, Rachel Kearton (pictured above) are hosting a series of meetings across the county in the coming weeks to give updates on the Right Care, Right Person initiative.

Right Care, Right Person is a project Suffolk Constabulary are looking to deliver to ensure that vulnerable people of all ages, who have health and/or social care needs, are responded to by the right person, with the right skills, training, and experience to best meet their needs.

The Constabulary is launching this project next month, and the new county policing model also goes live in December 2023.

These meetings are an opporunity for you to find out more and to ask any questions you may have.

Meetings will be held across the county through September and October 2023 with an on-line meeting in November.

Meeting dates are:


Thursday, September 21st 2023 at Bury Town Football Club, Cotton Lane, Bury St Edmunds IP33 1XP


Wednesday, October 4th 2023 at Police Headquarters, Portal Avenue, Martlesham IP5 3QS


Tuesday, October 10th 2023 at Wherry Hotel, Bridge Road, Oulton Broad, Lowestoft NR32 3LN


Tuesday, October 17th 2023 at the new Stowmarket Police Station, IP14 2QU

All meetings start at 6.30pm and there is no need to book, just turn up on the evening.  There is parking available at all the venues.


There is also an on-line meeting on Tuesday, November 7th 2023 at 6pm via Microsoft Teams.

Please email spcc@suffolk.police.uk to register and an invite will be sent through via email in advance of the meeting.

Inaddition there is an additional County VASP meeting, on Monday 9th October 09.30 – 11am. Let’s talk about the ‘Right Care, Right Person‘.


Monday, October 9th, 2023.

Lets talk Right Care, Right Person.

This event is to help everyone learn about the change in the way the police in Suffolk may respond to calls starting in October 2023, as Suffolk Constabulary adopts the ‘Right Care, Right Person’ strategy.

Leading on sharing this news the VASP is welcoming Temp. Detective Superintendent Angus Moir from Suffolk Constabulary, joined by Jason Joseph – Transformation and Change Mental Health Lead, Suffolk and North East Essex ICS.

There will an the opportunity to ask questions, perhaps share a scenario that has happened or could happen to someone and to find out more about the response for the situation under Right Care, Right Person.

 Click here to join the meeting
 Everyone is welcome.

The Suffolk VASP (Voluntary and Statutory Partnership) for Mental Health is a network for anyone with an interest in mental health. Find out more HERE

Right Care, Right Person – More information

Find out more through the following links.

National Partnership Agreement: Right Care, Right Person

Suffolk Constabulary Right Care, Right Person.

SUF’s involvement to understand more about Right Care, Right Person

SUF has been working together with other key partners across the East and West Suffolk, including Temp. Detective Superintendent Angus Moir from Suffolk Constabulary, and Jason Joseph – Transformation and Change Mental Health Lead, Suffolk and North East Essex ICS to ensure that an Equality Impact Assessment is undertaken for this new approach and importantly to test out different scenarios to ensure we know the expected response for mental health service users and their family/parent carers from the police.

Suffolk Constabulary will still respond to any situation where there is a serious incident, an immediate risk to life or serious harm to a person. However one of the key changes is that the constabulary will not routinely respond to what are known as “welfare checks”. Examples of welfare checks not routinely suitable for police attendance (where they are absent of information indicating a risk to life or of serious injury or other inhuman treatment), include:

  • Checks on people who have not attended routine appointments for example at hospital, doctor’s surgeries, mental health teams etc.
  • People who are absent from a place that they are expected to be, for example, someone who has not arrived ar work (when they have not been reported or classed as ‘missing’).
  • Requests to check whether an someone has taken their medication.
  • Requests for checking in on somoene because an organisation is short staffed for example over an evening, weekend or bank holiday.
  • Requests by alarm monitoring companies, to check on a person who has activated their generic alarm (those alarms that are not personal attack or intruder alarms).

Please attend one of the above meetings to find out more, or contact us and we can ask your question for you.

Contact us on 01473 907087 or email hello@suffolkuserforum.co.uk