Making our Voice Count
Making our Voice Count, is our feedback report on service user and family carer experiences of mental health and wellbeing services in East and West Suffolk.
Our reports contain statistical information, alongside some anonymised personal stories which describe people’s experiences and views. Where we have received a range of feedback about a service, with stories that describe both positive and negative experiences, we always try to reflect the range of experience by sharing as many personal stories as possible.
We gather and share feedback from a wide range of health, social care and voluntary organisations, who provide a range of mental health care and wellbeing services and support people within our communities, ranging from statutory NHS care (including primary and mental health care (called secondary care), through to community care and support by voluntary organisations and peer groups. Making Our Voice Count is presented at strategic meetings including the Norfolk & Suffolk NHS Foundation Trusts (NSFT) Overview and Assurance Group; The Mental Health Alliance Implementation Group and sent to key strategic leaders.
We are here to listen to your lived experiences of mental health and wellbeing services, share your story. Tell us what has been good and helpful, what has not been so good or unhelpful; what do you think could be done differently to improve the service you received. You can leave feedback via our feedback page or call the office on 01473 907087.
Making Our Voice Count – Outcomes in mental health care
We have provided recommended outcomes that reflect the most important elements of personalised care and support, written as ‘I’ statements to describe what good care and involvement looks like from an individual perspective.
Making Our Voice Count – October 2020
Our Report to the Care Quality Commission (CQC) on service user and family carer experiences of Norfolk and Suffolk NHS Foundation Trust’s (NSFT) services from 1st November 2019 to 6th October 2020, provided ahead of their inspection of NSFT services.
Making our Voice Count -July 2020
Our report on service user and family carer feedback from 1st April 2020 to 30th June 2020.
Making Our Voice Count – April 2020
Our report on service user and family carer feedback from 1st November 2019 to 31st March 2020.