Our Feedback Reports

Making our Voice Count

Making our Voice Count, is our feedback report on service user and family carer experiences of mental health and wellbeing services in East and West Suffolk.

Our reports provide service user feedback with statistical information, alongside some anonymised personal stories which describe people’s experiences and views. Where we have received a range of feedback about a service, with stories that describe both positive and negative experiences, we always try to reflect the range of experience by sharing as many personal stories as possible.

We gather and share feedback from a wide range of health, social care and voluntary organisations, who provide a range of mental health care and wellbeing services and support people within our communities, ranging from statutory NHS care (including primary and mental health care (called secondary care), through to community care. Making Our Voice Count is presented at strategic meetings including the Norfolk & Suffolk NHS Foundation Trusts (NSFT) Overview and Assurance Group; The Mental Health Alliance Implementation Group and sent to key strategic leaders. Our feedback informs mental health service development, improvement and coproduction.

We are here to listen to your lived experiences of mental health and wellbeing services, share your story. Tell us what has been good and helpful, what has not been so good or unhelpful; what do you think could be done differently to improve the service you received. You can leave feedback via our feedback page or call the office on 01473 907087.

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Making Our Voice Count – A focused feedback report about Serenity Intensive Mentoring (SIM) called the Joint Engagement Team (JET) in East & West Suffolk.

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Making Our Voice Count – Coproduced Outcomes for Individualised Mental Health Care – February 2021

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Making Our Voice Count, October to December 2020

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Making our Voice Count – Coproduction for the Suffolk Suicide Prevention Strategy, October to December 2020

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Making Our Voice Count – Our feedback Report on NSFT services, July to October 2020

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Making Our Voice Count – Our Feedback Report on mental health services, April to June 2020

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Making Our Voice Count

Making Our Voice Count – Our Feedback Report on mental health services November 2019 to March 2020

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