Mental health crisis line changes from 09:00 on 5th April 2022 – from calling First Response to… Call 111 option 2.

From 09:00 on the 5th April 2022 people of all ages in Norfolk and Suffolk will need to call 111 option 2 to access urgent mental health help and support, previously known as the First Response service.  
The urgent mental health helpline will still be available 24/7, 365 days a year. The team is still the same – there’s just a new number to call. 

If you are in a mental health crisis

  • You may be distressed and want to harm yourself, or someone else
  • You may be hearing unpleasant voices, feel that people are watching you or that you are in immediate danger

It could help to tell someone you trust, such as a family member or a friend who can then help you decide what to do. They can also contact services on your behalf.

If you are supported by one of NSFT’s services:

Check your care plan, and:
During office hours contact your care coordinator or the duty number for the team that is supporting you. If you don’t have their details, visit NSFT’s service finder.

Or call the urgent mental health helpline.

Call 111 and select option 2.

If you need urgent help and you are not supported by NSFT’s services:

Call 111 and select option 2 to speak to the 24-hour urgent mental health helpline.

Please avoid visiting hospital A&E (Accident and Emergency) departments unless you have a life-threatening emergency. The number above can connect you to crisis services.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police.