Involvement Opportunities May 2021

We are pleased to share with you new mental health involvement opportunities including Open Forums to discuss the Joint Engagement Teams work in East & West Suffolk; transformation of services for Older People and people living with Dementia, a workshop looking at a new App for Care Planning and supporting NSFT with the recruitment of their new Chair.

#AVeryDifferentConversation – Involvement for transforming Mental Health services in East & West Suffolk.

  1. Open Forums to talk about the Joint Engagement Team (JET)

Health and care partners, service users and their family/parent carers are holding two online open forums. We want to talk about the work of the Joint Engagement Team (JET, known nationally as Serenity Integrated Mentoring (SIM)) in Suffolk over the next two weeks.

In 2019, the Suffolk system agreed to pilot this approach. The approach is that service users are supported through a multidisciplinary approach with mental health services and police to improve their safety plan.  

Service users and others have expressed concerns about it in recent weeks nationally and locally. We want to have an open discussion using our #VeryDifferentConversation approach.

Please know that because of these concerns, we have paused this work. This means no new service users are being accepted, and all service users currently using JET will have an opportunity to share their experiences one to one or to join these events

The Open Forums will start with an explanation of what the Joint Engagement Team does. That will be followed by break out rooms on MS Teams for service users, family/parent carers, members of the public and staff. It is an opportunity for people to talk through concerns and ask questions. Feedback will be used as part of an independent review of the service which will be completed by autumn 2021.

These Open Forums will be on Monday, 17th May from 12 noon to 1pm and Wednesday, 26th May from 7pm to 8pm.

Please pick a date and time that suits you and let us know if you wish to join us. Please let us know if you are a service user, carer or a member of the public or staff. It will help us organise the forum well. To book your place, please email, or

We know that during and after events like this, people find they want to say more in a private forum. So, we will offer support after the meeting as well.

This event has been organised by Suffolk User Forum, Suffolk Parent Carer Network, Suffolk clinical commissioning groups and Norfolk and Suffolk Foundation Trust (NSFT).

This information can also be seen on the NSFT website

  1. Dementia Care and Older People – Involvement Opportunity

There is an opportunity for service users/patients and family carers to be part of two projects to share their experiences and ideas of how to shape and improve pathways for dementia and older people’s mental health. If you or someone you know would be interested in taking part in this work, please contact Gail Cardy and she will be pleased to discuss the projects in more details. Your voice is key to developing new services that better meet people’s needs.

For more information, contact Gail Cardy, Transformation Project Manager – Mental Health. West Suffolk Clinical Commissioning Group

Dementia Support

Don’t know where to look for support with memory concerns, dementia or if you are a family carer of a loved one living with dementia join Suffolk Dementia Forum Facebook page for emotional support, wellbeing and find out where to get the right support locally in your community.

Dementia Together continues to provide support – find out more through this link –  The Dementia Together helpline continues to be available 7 days a week for continuous support throughout this difficult time. Dementia Together Navigators will also be able to complete a detailed assessment over the phone offering support, education, and a listening ear.

Call Free on: 08081 688 000

Monday to Friday, 9am – 6pm.

Saturday, Sunday & Bank Holidays, 10am – 4pm.

  1. Workshop for the design of a new Care Planning App

West Suffolk Clinical Commissioning Group and a Company called Cohesion Medical are designing a new App for care planning and we in SUF have an opportunity to see a demonstration of the early design of the App, so that it can be further developed based on people’s feedback. The app explores five main aspects central to care planning.

  • About Me – how to express what matters to you?
    • Not having to repeat stories, my needs, wishes etc
  • Being Informed – how to connect with services and find information?
    • Messaging, signposting, information
  • My Care Plan – how to access and engage with my care plan?
    • Viewing care plans, knowing when a decision has been made.
  • Sharing Information – who you share your care plan with?
    • Family, professionals, friends, guardians
  • Ease of use – how to make this work for you?
    • Settings, language, accessibility

The designers are particularly interested in the views of younger people. The workshop/open conversation will take place virtually on Tuesday 25th May, from 5.30-6.30pm. To join us for this workshop, contact Chloe on 01473 907087 or email

  1. Message from Marie Gabriel, Chair of Norfolk & Suffolk NHS Foundation Trust – Your involvement to support the recruitment for a new chair

As you may be aware, in December 2021, my term of office as Chair of Norfolk and Suffolk NHS Foundation Trust will officially end. We will be looking for a replacement very soon and need your help in securing the right person. We want to ensure we incorporate your views into the attributes you want the next Chair to have.

The Chair will work with Governors, service users, carers, partners and staff to help the Trust continue to improve. A Chair leads NSFT in its mission to help people fulfil their dreams and aspirations and achieve our vision of being in the top quarter of mental health trusts for quality and safety by 2023.

The successful candidate will need to ensure that the organisation is performing well and moving towards its vision, that it is a kind, just and a fair place to work. The person will also ensure that the Board of Directors and Council of Governors work effectively. They will also support and appraise the Chief Executive and work with all stakeholders as one of the most senior people in the Trust. We have already done so much to improve our core services and now we have to do even more within our systems so that people have seamless care.

We are developing the person specification for the role and would value the opinion of our partners on the qualities we should include. It would be very helpful if you could answer the following question by Thursday, 27 May 2021:

What are your reflections on the top three attributes that you think are important for the Chair of NSFT?”

Please email your thoughts to the Trust Secretariat at

5. How do we Heal?’ Open forum and conversation

We would like to invite you to join us in an open conversation about the broader impact of COVID-19 on the health of people in communities, exploring the question ‘How do we Heal?’

The open conversation will focus on four areas.

  • Who needs to heal? What has been the impact of Covid19?
  • What has changed post-Covid? What have we learned?
  • What is the contribution of health and care to healing? What helps?
  • How do we help everyone to heal? How do we make sure that no one is left behind?

The event will be supported by our SUF team and led by Katie Sargeant, Deputy Head of Patient and Public Involvement and Experience, from Ipswich and East Suffolk, West Suffolk, and North East Essex Clinical Commissioning Groups (CCG’s).

Booking your place

To book your place for this event please contact Chloe, our SUF Admin Officer.

You can email Chloe at

Or call her on 01473 907087 (Monday to Wednesday). You can leave an answerphone message at other times.

We hope you can join us or take part in these involvement opportunities.

If you wish to join any of our SUF led events, do call us on 01473 907087 or email Chloe,