#AVeryDifferentConversation

Mental Health Transformation Update

In 2018, the Ipswich & East Suffolk and West Suffolk Clinical Commissioning Groups (CCGs) joined forces with the other organisations responsible for mental health and emotional wellbeing services in east and west Suffolk. Together, we have been having ongoing discussions with service users, family carers, the public and people working in healthcare, social care and education. This work has been known as #AVeryDifferentConversation.

In Autumn 2020 the CCG’s asked “Do you think our plans will make things better?” They asked people to look at the plans and to comment through surveys and live question and answer sessions, on whether the proposed changes would make mental health services better. The West Suffolk CCG website (https://www.westsuffolkccg.nhs.uk/get-involved/averydifferentconversation/ ) received nearly 4000 visits over the 7-week consultation period.

In total 450 people provided feedback.

250 members of workforce joined the Live Q&A events

200 members of public, service users and family carers joined the live public Q&A events.

201 surveys were completed using Survey Monkey and an Easy Read survey.

  • 60% of survey respondents were NOT currently using mental health or learning disability & autism services or caring for someone who was.
  • 52% of survey respondents were workforce in either education, healthcare, or social care
  • 42% of survey respondents were members of the Public, including service users and family carers.

The key themes that people fed back about were the need for:

  • Training & Education for all professionals
  • Funding for the new models
  • Staffing levels, Recruitment, retention
  • Culture change
  • How & where to access services

You can still look at the information video about the plans through vimeo https://vimeo.com/457685608 and read the plans on the West Suffolk CCG website. The plans are in four main areas.

  1. Children and Young People
  2. Community mental health services There’s still time to learn about the plans. For more detail, visit each of the four different sections below.
  3. Crisis mental health services
  4. Learning disabilities and autism services.

Next Steps:

The whole programme has been reviewed by the NHS, Clinical Senate and a full recommendation report has been provided to the CCG.

The CCG and transformation team have asked for the four pathways to be reviewed to take account of feedback provided in the surveys. They have made a commitment to continue to listen and engage with service users, family carers, workforce and stakeholders through regular newsletters and through co-production networking groups. They have recommended that people with “Lived Experience” co-produce the next stages including service specification process and operational implementation.  Ensuring a “needs led” model.